In the latest ratings released by Fairwork India, Zomato, Swiggy and Uber are at the bottom of the list with a score of 1 out of 10 based on their working conditions while Urban Company tops the Fairwork Ratings Report 2020 with a score of 8 out of 10 followed by Flipkart’s delivery arm Ekart at 7 out of 10.
Responding to these ratings, Zomato CEO Deepinder Goyal has taken the full responsibility for such an ‘abysmal’ performance, saying the company will try its best to improve the working conditions to perform better next year.
"Zomato ranked at the bottom of 2020 Fairwork India scores. We knew we had things to work on, but we didn't know that there is so much room for improvement," Goyal said in a tweet.
"All of us here at @zomato take full responsibility for our abysmal scores in this area, and we will leave no stone unturned to perform better in these rankings next year," he added. He even thanked Fairwork for being a credible mirror the entire ecosystem, saying that their work has hit the right spot.
These platforms were ranked on the basis of five principles. These include fair pay (minimum wages), fair conditions (health and safety), fair contract (simple terms and conditions), fair management (clear communication between leaders and workers) and fair representation (right to organise, worker unions).
"While the Covid-19 pandemic has brought to prominence the precarious livelihoods of all workers (platform or otherwise), this report shows that the pandemic has only exacerbated a precarity already endemic to platform work," according to the Fairwork survey findings.
Last year, we saw Zomato performing better with a score of 4 out of 10. The Fairwork report of 2020 also noted that there was insufficient evidence indicating that workers on seven of the 11 platforms earned the minimum wage rate, after accounting for costs. Urban Company, Flipkart, Grofers, and Ola were the exceptions. Only Urban Company and Flipkart were able to demonstrate that additional measures were taken to actively improve working conditions. These were also the only two platforms that acknowledged a collective voice for workers.
At the bottom of the list, one also finds Amazon, BigBasket, Housejoy and Ola with a score of 2 each.